Maintenance and Emergency Maintenance Procedures for Tenants

For any non urgent maintenance, please log the job on your Property Me Portal, if you do not have access to this, please kindly reach out to your friendly Property Manager and they will assist you.

If an urgent maintenance issue arises, please refer to the below instructions:

Urgent Maintenance Instructions

Please see list below of what constitutes an urgent repair under the Residential Tenancies Act:

• A burst hot water service
• A blocked or broken toilet system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• A failure or breakdown of any essential service provided by the landlord or agent for hot water, ooking, heating or laundering
• A failure or breakdown of gas, electricity or water supply
• Any fault or damage that makes the rented property unsafe or unsecure
• An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted.
• A serious fault in a lift or staircase in the rented premises.

To report an emergency repair inside business hours please call or email your dedicated Property Manager (all contact details below). If this is outside of normal business hours, please call one of the following companies for assistance:

Emergency Contacts

Life Threatening Emergency

(Police, Fire, Ambulance): 000

Electrical

Dohmen Electrical Pty Ltd: 0420 210 240

Plumbing

All Clear Plumbing: 0457 495 086

Natural Disasters (Storm/Fire/Flood)

SES (State Emergency Services): 132 500

Locksmith

Locksmith Ninja: 0413 320 222

A1 Locksmith: 9370 2943

Glass

Balcatta Glass: 08 9240 4422

Roofing

Renewed Property Services: 0480 253 850

The Team at The Property Project

Pille – pille@thepropertyproject.com.au 0424 103 081
Sandy – sandy@thepropertyproject.com.au 0405 416 857
Samantha – Samantha@thepropertyproject.com.au 0433924318
Lee – Lee@thepropertyproject.com.au 0421 483 939